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Freshers (Customer Support) - Fresher

1.00 to 10.00 Years Madurai 31 Aug, 2026

Job Location	Madurai
Education	Not Mentioned
Salary	Not Disclosed
Industry	BPO / Call Center
Functional Area	Not Mentioned
EmploymentType	Full-time

Job Description

About the job:KoinBX is one of the fastest-growing cryptocurrency exchanges, focused on transforming how people invest and manage their financial futures. Experience: 0 - 2 YearsLocation: Madurai (Palanganatham)Rotational shift basisWork days: 6 working days (WFO)Key Responsibilities:Respond to customer inquiries via phone, email, chat, or social media.Resolve customer complaints and provide appropriate solutions.Maintain accurate records of customer interactions and transactions.Escalate complex issues to the relevant departments when necessary.Follow up with customers to ensure issues are resolved satisfactorily.Provide accurate information about products, services, and company policies.Meet individual and team performance targets, including response time and customersatisfaction.Collaborate with internal teams to improve customer experience.Stay updated on product knowledge and company proceduresRequired Qualifications:Bachelors degree or equivalent (preferred).Prior experience in customer service or a customer support role is an advantage.Excellent verbal and written communication skills.Strong problem-solving and interpersonal skills.Ability to handle difficult situations calmly and professionally.Basic computer skills and familiarity with CRM software.Ability to work in shifts, including weekends or holidays if required.Key Skills:Customer service orientationEffective communicationActive listeningProblem-solvingTime managementBPO / Voice processTeamworkMultitasking AdaptabilityWho can apply:Only those candidates can apply who:Salary:Competitive salaryExperience:No experience requiredDeadline:2035-01-01 00:00:00 .

Keyskills :
Customer service orientationEffective communicationTime managementTeamworkAdaptabilityActive listeningProblemsolvingBPOVoice process

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