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Associate Manager, B2B Sales

5.00 to 7.00 Years   Malaysia (Malaysia)   29 Apr, 2025
concentrix bpo pvt ltd
Job LocationMalaysia (Malaysia)
EducationAny Graduate
SalaryAs per Industry Standards
IndustryTelecom, IT-Hardware/Networking
Functional AreaSales/Business Development
EmploymentTypeFull-time

Job Description

Job Title:Associate Manager, B2B SalesThe Associate Sales Manager is responsible for overseeing the management of the team(s) supporting accounts to drive the generation of revenue and business growth, lead a sales team(s), accountable for driving team performance through customer success motions (onboarding, adoption, health checks and voice of the customer) and/or revenue retention motions (product/ service contract renewals, extension, upsell and expansion). Responsible for managing, building, and developing strategic client relationship through a balanced level of engagement with Sales Director and external facing client.

  • Lead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction.
  • Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date.
  • Be an enabler to remove roadblocks and help team to resolve challenges to support sales opportunities.
  • Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members.
  • Analyze data, performance and customer experience trends to develop strategic sales plays and best practice for client/specific territories.
  • Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market.
  • Be a point of escalation for our clients and respond promptly to any issues.
  • Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed.
  • Work with client contact on reporting and forecasting.
  • Ensure team understanding to achieve operating plan targets, sales targets and client performance targets (CPTs).
  • Coordinate team incentives and Sales Performance Incentive Funds.
  • Partner and build business relationships with all partners to ensure customer expectations are met.
Location:MYS Kuala Lumpur - Menara Exchange 106, Level 6, Lingkaran TRX, Jalan Tun RazakLanguage Requirements:(Not specified)Time Type:Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents.Locations:MYS Kuala Lumpur - Menara Exchange 106, Level 6, Lingkaran TRX, Jalan Tun Razak

Keyskills :
revenue generation sales forecasting client relationship team management performance analysis enabler sales team sales director strategic sales b2b sales sales manager business growth customer success associate manager market build sales t

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