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Associate, Sales Development (Indonesian Speaker)

2.00 to 5.00 Years Malaysia (Malaysia) 29 Apr, 2025

Job Location	Malaysia (Malaysia)
Education	MBA/ PGDMAny Graduate
Salary	As per Industry Standards
Industry	Telecom, IT-Hardware/Networking
Functional Area	Operations/Customer Service/Telecalling/Backend
EmploymentType	Full-time

Job Description

Job Title:Associate, Sales Development (Indonesian Speaker)The responsibilities of Associate, Sales Development are:

Lead Generation for Sales (Prospect qualification, Scheduling meetings, meeting tracking, product and solutions presentation)
Identify leads and conduct lead management
Successful execution of permanent and segment specific telemarketing campaigns
To ensure that a good level of understanding and knowledge of organizations products and services, which is improved and maintained at all times, ensuring that customer queries can be dealt with accurately and appropriately and supported.

Responsibility/ActivityClient Management:

Answer product inquiries via phone, chat, and email following the policies and procedures.
Generate quality leads following the company sales qualification process.
Gather clients feedback and business pains to provide the appropriate solution.
Provide full support to clients following the protocols, focusing on the set quality standards.
Give accurate information to customers while maintaining a professional and courteous attitude.
Input accurate information into the customer management system to properly initiate the sales process.
Successful execution of permanent and segment specific telemarketing campaigns.
Meet and exceed established sales goals.
Refer the client to the appropriate team or escalate the concern when it is beyond the scope of support.
Monitor the clients request and update accordingly.

Knowledge Management:

Share knowledge with colleagues through direct communication with team management or by updating knowledge sharing tools.
Proactively research problems and solutions and share this information with the team.
Monitor team members performance daily.
Prepare performance and other reports requested by supervisors.
Perform other tasks assigned by management within the competence.
Follow up all operational issues.

Training and Development:

Support less experienced colleagues on the desk through joint working, monitoring, direct feedback, and knowledge sharing to provide clients with the highest quality support.
Coach team members.

Additional

2 years of experience working in a customer service or sales capacity.
Prior success in achievement of personal and team sales quota/goals.
Experience in high-volume calling.
Experience learning new technology and data.
Problem-solving skills.
Excellent knowledge of MS Office programs.
Experience working with Salesforce.com or similar CRM.

Location:MYS Kuala Lumpur - Menara Exchange 106, Level 6, Lingkaran TRX, Jalan Tun RazakLanguage Requirements:

English (Required)
Indonesian (Required)

Time Type:Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents.Locations - LocationMYS Kuala Lumpur - Menara Exchange 106, Level 6, Lingkaran TRX, Jalan Tun Razak

Keyskills :
lead generation client management telemarketing campaigns problem solving crm software salesforce

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Associate, Sales Development (Indonesian Speaker)

Job Description

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