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Specialist, Partner Success

3.00 to 5.00 Years   Malaysia (Malaysia)   29 Apr, 2025
concentrix bpo pvt ltd
Job LocationMalaysia (Malaysia)
EducationAny Graduate
SalaryAs per Industry Standards
IndustryTelecom, IT-Hardware/Networking
Functional AreaSales/Business Development
EmploymentTypeFull-time

Job Description

Job Title:Specialist, Partner SuccessThe Partner Specialist is responsible for effectively enabling the sales process for a clients products and services for an assigned territory/client. Responsibilities are focused on managing relationships with important channel partners, as well as supporting a team to drive sales through channel partners.

  • Improve customer retention and revenue growth for an established customer base while providing accurate weekly/monthly/quarterly sales forecasts.
  • Achieve defined metrics by promoting the sale of products and services to a portfolio of strategic channel engagement partners.
  • Conduct monthly/quarterly consultative reviews and health checks analyzing our needs.
  • Create talk tracks specifically related to customer health and use predictive data to identify at-risk customers.
  • Maintain overall health of channel, ensuring high satisfaction levels, with constant evaluation of channel experience and use feedback to make improvements.
  • Manage all channel escalations and coordinate delivery of prompt and successful resolution, while maintaining communication to client and our teams.
  • Guide calls with channel partner to share best practices, promote channel programs, and strategic growth opportunities to expand business.
  • Create and deliver training to the sales team, sharing important insights and promoting the unique value and benefits of products.
  • Manage high volume of customer contacts through phone and email each day.
  • Work with cross-functional teams and management to improve sales processes and achieve a positive customer experience.
  • Maintain a high level of CRM hygiene to ensure all relevant data is captured.
  • May potentially attend vendor events.
Location:MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan KiaraLanguage Requirements:(Not specified)Time Type:Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents.Locations:Location: MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara

Keyskills :
channel partner management customer retention strategies sales forecasting accuracy cross functional collaboration crm data maintenance sales team revenue growth sales process channel partners channel partners

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