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Technical Support Engineer - Data & AI - MYSQL / PostgreSQL

3.00 to 5.00 Years   Malaysia (Malaysia)   29 Jan, 2025
Microsoft India Pvt Ltd
Job LocationMalaysia (Malaysia)
EducationAny Graduate
SalaryAs per Industry Standards
IndustrySoftware Services, Internet/Dot com/ISP
Functional AreaIT Software : Software Products & Services
EmploymentTypeFull-time

Job Description

OverviewWith over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsofts products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

  • Experience supporting Azure or other cloud-based solutions
  • Microsoft certifications in data platform or Azure technologies
  • Experience troubleshooting distributed solutions
  • Experience troubleshooting Open Source Databases like MySQL, Postgre SQL, etc.
  • Basic Networking, Storage and Platform troubleshooting skills
  • Act as a technical focal point in cooperative relationships with other companies.
  • Manage crisis situations that may involve technically challenging issues and diverse audiences.
  • Own and resolve technically complex mission critical or politically hot customer issues
  • Be responsive to customer needs which may sometimes require outside of normal business hours or on-call rotation.
  • Use trace analysis, debug skills, source code, and other proprietary tools to analyze problems and develop solutions to meet customer needs; this may involve writing code.
  • Stay up to date on the leading technologies and technical certifications.
  • Contribute to product improvement and participate in pre-release activities and BETA programs.
  • Development and delivery of training in person or remote to share knowledge with other engineers. Mentoring of new engineers.
This role is flexible in that you can work up to 50 PERCENT from home.Microsofts mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.QualificationsRequired Qualifications:
  • Bachelors degree in Computer Science, Information Technology (IT), or related field AND 3 years of technical support, technical consulting experience, or information technology experience
    • OR 5 years of technical support, technical consulting experience, or information technology experience.
    • OR equivalent experience
This position will require you to work a rotational On-Call schedule and weekends shifts.Responsibilities
  • Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
  • Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
  • You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
  • Product/Process Improvement: You engage with Microsoft Engineering/Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.
LocationsKuala Lumpur, Selangor, Malaysia

Keyskills :
azure cloud solutions open source databases technical troubleshooting customer technical support product improvement techniques information technology storage sql mysql

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