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Technical Trainee / Administrator Tech Support

2.00 to 3.00 Years   Mangalore   15 Feb, 2021
GlowTouch Technologies
Job LocationMangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaIT Operations / EDP / MIS
EmploymentTypeFull-time

Job Description

Summary of Position: Handle calls and assist customers regarding webhosting issues Responsibilities:

  • Troubleshoot a variety of technical and non-technical issues that customers experience with their web hosting plans and services.
  • Provide technical support for level-one escalation issues via help desk.
  • Should multitask and meet specific goals set by supervisors and the managers.
Qualifications: BCA,BSc,Diploma (CS), MCA, MSc(CS), BE( except Mechanical & Civil) Skills:
  • Excellent written and verbal communication skills in the English language.
  • Able to speak in Hindi
  • Ability to work well with a team in a fast-paced, constantly changing environment
  • Outstanding customer service skills and a dedication to provide a great customer service
  • Reliable to work in rotational shifts and to complete work as per expectations.
  • Ability to multi-task and meet specific goals set by supervisors and management.
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Keyskills :
kaizensafetytransmissiontpmqualityweb hostingweb developmentcustomer servicetechnical supportcommunication skillsverbal communicationapplication developmentbscsetites

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