Retail Operations Manager

Job Description

We are looking for a Retail Operations Manager whose to provides expert operation managing and systems knowledge to support business requirements involving projects, operational issues and systems changes.Key Responsibilities of a Retail Operations Manager.Overseeing daily store operations and ensuring that customer service standards are consistently metRecruiting, training, and managing retail staff, including conducting performance appraisals and providing professional development opportunitiesManaging inventory levels and supply chain logistics to optimize stock availability and minimize lossesDeveloping and implementing operational policies and procedures to improve efficiency and ensure store compliance with company standards and regulationsAnalyzing sales figures, market trends, and financial reports to inform strategic planning and decision-makingSetting and monitoring sales targets, as well as planning and executing strategies to achieve themMaintaining the stores budget, controlling expenses, and planning cost-effective operations without compromising qualityCollaborating with marketing teams to execute promotional campaigns and events that drive footfall and increase customer engagementEnsuring the stores layout is optimized for a positive customer experience and efficient workflowAddressing customer complaints and issues promptly, ensuring a high level of customer satisfactionCoordinating with HR to ensure staff compliance with health and safety regulationsStaying abreast of new industry technologies, retail trends, and best practices to continuously improve store operations

Keyskills :
logistics operationsoperational risk managementoperations managementoperational headfreightlogistics coordination