Career Opportunities: Senior Manager (41207)

Job Description

Company OverviewIncedo is a US-based consulting, data science, and technology services firm with over 3000 people helping clients from our six offices across the US, Mexico, and India. We help our clients achieve competitive advantage through end-to-end digital transformation. Our uniqueness lies in bringing together strong engineering, data science, and design capabilities coupled with deep domain understanding. We combine services and products to maximize business impact for our clients in telecom, Banking, Wealth Management, product engineering, and life science & healthcare industries.Working at Incedo will provide you an opportunity to work with industry-leading client organizations, deep technology and domain experts, and global teams. Incedo University, our learning platform, provides ample learning opportunities starting with a structured onboarding program and carrying throughout various stages of your career. A variety of fun activities is also an integral part of our friendly work environment. Our flexible career paths allow you to grow into a program manager, a technical architect, or a domain expert based on your skills and interests.Our Mission is to enable our clients to maximize business impact from technology by:

• Harnessing the transformational impact of emerging technologies
• Bridging the gap between business and technology

Role DescriptionAs a Senior Principal Engineer - Tech Publications at Incedo, you will be responsible for creating technical documentation for internal and external stakeholders. You should have excellent writing skills and be able to communicate complex technical concepts to both technical and non-technical audiences.Roles & Responsibilities:

• Documentation Leadership: Oversee the end-to-end documentation lifecycle, including planning, developing, writing, editing, and publishing complex technical content related to Network Security and Multi-Cloud Services, 5G, DDoS, Application Security, and Load Balancing.
• Technical Content Development: Create clear, coherent, and technically accurate documentation, diagrams, forms, and presentations that cater to various stakeholders, including technical teams, end-users, and business partners.
• DITA Implementation: Lead the adoption and implementation of DITA to create modular, reusable content that enhances efficiency and consistency across documentation. Ensure that content is organized logically and can be easily repurposed for various audiences and delivery formats.
• Stakeholder Collaboration: Act as a bridge between technical teams (Engineering, QA, SEs, PMs) and business stakeholders to ensure accurate and impactful documentation.
• Innovation and Standards: Implement and maintain documentation standards and processes that enhance content quality and usability, leveraging DITA and other cutting-edge technical writing tools and methodologies.

Technical SkillsSkills Requirements:

• Proficiency in modern technical writing tools and platforms, including MadCap Flare, Adobe FrameMaker, Microsoft Office, Visio, SnagIt, Sphinx, and RoboHelp.
• Strong experience in DITA authoring and publishing processes, including topic-based authoring and the use of DITA XML for content management.
• Familiarity with version control and repository systems such as SVN, Perforce, Git, Jira, ClearCase, and SharePoint.
• Experience in creating content for both software (SW) and hardware (HW) products, including User, Programmer, and Admin Guides, as well as API documentation.
• Strong understanding of Network Security, Multi-Cloud Services, 5G, DDoS protection, Application Security, and Load Balancing.

Nice-to-have skills:

• Experience with Content Management Systems (CMS) and Single-Source Publishing.
• Background in conducting usability tests and contributing to User Interface Design.

Qualifications

• Educational Background: A masters degree in arts/science or a bachelors degree in engineering.
• Experience: 15 years of relevant technical writing experience, with at least 5 years in a managerial role overseeing documentation teams in the Network Security domain.
• Communication Skills: Exceptional written and verbal communication skills with the ability to articulate complex technical concepts to diverse audiences.
• Self-Starter: Ability to work independently and present product information intelligently and persuasively to gain the attention of customers and stakeholders.

Company ValueWe value diversity at Incedo. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Keyskills :
technical documentation expertise dita implementation skillsstakeholder collaboration ability technical writing proficiency network security knowledgeauthoring xml api robohelp clearcase sharepoint git snagit program manager madcap flare