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Customer Service Representative

2.00 to 5.00 Years Mexico (Mexico) 18 May, 2025

Job Location	Mexico (Mexico)
Education	B.Ed. (Education)
Salary	As per Industry Standards
Industry	IT-Software
Functional Area	Operations/Customer Service/Telecalling/Backend
EmploymentType	Full-time

Job Description

Customer Service RepresentativeLocation: Monterrey, N.L., MexicoAbout Optimas Solutions:Optimas is a global distributor of integrated supply chain solutions, and engineering support focused on delivering fasteners, components, industrial and safety supplies to our diverse customers around the world. Our local, on-the-ground teams understand the nuances of every community we serve. This allows us to adapt with our customers and partners as needs evolve, leveraging our footprint to remain at your side while providing a highly personalized level of service and support no matter where you find yourself around the globe.Our Values are the THREAD that connects us as one team to ensure that we are accountable for our contributions to the success of our company and customers:

Teamwork
Honesty
Respect
Excellence
Accountability
Drive

To learn more, please visit our website.Position Overview:We are currently seeking a highly motivated, driven and dedicated Customer Service Representative to join our customer service team. This team member will be responsible for handling and processing Requests for Quotations (RFQs) from customers. This role requires a high level of attention to detail, excellent communication skills, and the ability to work closely with various departments to ensure timely and accurate responses to customer inquiries. The ideal candidate will be proactive, customer-focused, and able to manage multiple tasks efficiently.Main Responsibilities:Customer Interactions and Support:

Serve as the first point of contact for customers, ensuring professional and efficient communication.
Answer calls, respond to emails within 24 hours and resolve customer inquiries while providing exceptional service and maintaining KPIs.

Internal Collaboration:

Work seamlessly with sales, engineering, procurement, and other departments to gather necessary information.
Participate in daily stand-up calls and internal segment team calls to ensure alignment and efficient teamwork.

Order Processing:

Upload and process manual orders accurately and promptly.
Provide customers with pricing and availability details for requested parts.
Conduct Open Order report reviews to manage and resolve backorder issues effectively.
Create and manage Return Merchandise Authorizations (RMAs) and credit memos as needed.

Skills and Qualifications:The ideal candidate must have the following competencies:

Education: College education or Bachelors degree required.
Experience: 2 years of customer service experience, preferably in a distribution, fastener background.
Skills:
- Excellent communication and interpersonal skills.
- Strong organizational skills with the ability to manage multiple tasks and priorities.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with CRM systems.
- Attention to detail and accuracy in data entry and documentation.
Attributes:
- Customer-focused with a positive attitude and strong problem-solving abilities.
- Ability to work independently as well as part of a team.
- Comfortable working in a fast-paced environment with tight deadlines.

Schedule:

Full-time position, Monday through Friday (US Hours), with occasional overtime as required.

Environment:

Office-based role.

Compensation:At Optimas, we believe in having a competitive compensation scheme to motivate and retain our employees. More information will be given throughout the process.Optimas OE Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, gender identity, sexual orientation, national origin, age, disability, or genetics. In addition to federal law requirements, Optimas OE Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.#LI-AB1

Keyskills :
excellent communicationstrong organizational skillsmicrosoft office proficiency attention to detailcustomer focused attitude interpersonal skillscommunication skillsprocessing compensation placement

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