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Career Opportunities: Senior Manager (43350)

5.00 to 10.00 Years   Mexico (Mexico)   22 Apr, 2025
Incedo Inc
Job LocationMexico (Mexico)
EducationME/ M.Tech./ MS (Engg/ Sciences)Any Graduate
SalaryAs per Industry Standards
IndustrySoftware Services, Internet/Dot com/ISP
Functional AreaIT Software : Software Products & Services
EmploymentTypeFull-time

Job Description

Company OverviewIncedo is a US-based consulting, data science, and technology services firm with over 3000 people helping clients from our six offices across the US, Mexico, and India. We help our clients achieve competitive advantage through end-to-end digital transformation. Our uniqueness lies in bringing together strong engineering, data science, and design capabilities coupled with deep domain understanding. We combine services and products to maximize business impact for our clients in telecom, Banking, Wealth Management, product engineering, and life science & healthcare industries.Working at Incedo will provide you an opportunity to work with industry-leading client organizations, deep technology and domain experts, and global teams. Incedo University, our learning platform, provides ample learning opportunities starting with a structured onboarding program and carrying throughout various stages of your career. A variety of fun activities is also an integral part of our friendly work environment. Our flexible career paths allow you to grow into a program manager, a technical architect, or a domain expert based on your skills and interests.Our Mission is to enable our clients to maximize business impact from technology by:

  • Harnessing the transformational impact of emerging technologies
  • Bridging the gap between business and technology
Role DescriptionWe are looking for a Technical Support Manager with an Enterprise Network Security background to build and drive Technical Support practice providing L2 support for enterprise customers of enterprise/datacenter network security products.The ideal candidate is a customer-centric, highly effective leader of support who understands what it takes to support and build long-term relationships with Enterprise IT/Security teams. The focus of this role is not only on building a highly effective support team but also the knowledge center and tools required to run the practice efficiently. The practice and its success are tied to the overall goals of the client business, and so the KPIs and decisions must be linked to outcomes. The candidate should be highly data-oriented and possess a strong capability to translate data into insights and use insights to make long-term shifts in process and practice.Technical Skills
  • Understanding of network devices, security, virtualization.
  • Strong understanding of Network Security technologies and products such as Load balancers, firewalls, proxies, DDoS, etc.
  • Solid understanding of TCP/IP protocols in depth, familiar with protocols of VLAN, Routing and Forwarding (Datacenter, Enterprise networks), TCP, UDP, SSL, HTTP, DNS among others.
  • Thorough knowledge and understanding of application protocols, HTTP, SSL, FTP, SMTP, RTSP, SIP, Diameter, and DNS (Application Layer 7).
  • Strong networking problem-solving and troubleshooting skills, packet level analysis.
  • Mandate to have at least CCNP certification & CCNA Security certification.
  • Good to have certifications on Load balancer & Firewalls.
Nice-to-have skillsQualifications
  • Experience in setting up and managing technical support teams for Enterprise Network Security.
  • Awareness of operational environment, such as Server OS (Windows and Linux/UNIX), database, active directory along with Enterprise Networking.
  • Virtualization experience.
  • Intermediate skills in MS Office (Excel, Word, PowerPoint, and Visio).
  • Salesforce or other CRM experience.
  • Effective and energetic problem-solver with a strong technical aptitude and the ability to think strategically and creatively.
  • Must possess strong communication skills with the capability to express ideas and concepts in writing and verbally.
  • Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors.
Company ValueWe value diversity at Incedo. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Keyskills :
network security expertise technical support leadership data analysis skillsproblem solving aptitude tcp/ip protocol knowledgesalesforce diameter unix udp database linux program manager telecom technical skillscrm windows

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