Career Opportunities: Senior-Technical Lead (43225)

Job Description

Company OverviewIncedo is a US-based consulting, data science and technology services firm with over 3000 people helping clients from our six offices across US, Mexico and India. We help our clients achieve competitive advantage through end-to-end digital transformation. Our uniqueness lies in bringing together strong engineering, data science, and design capabilities coupled with deep domain understanding. We combine services and products to maximize business impact for our clients in telecom, Banking, Wealth Management, product engineering and life science & healthcare industries.Working at Incedo will provide you an opportunity to work with industry leading client organizations, deep technology and domain experts, and global teams. Incedo University, our learning platform, provides ample learning opportunities starting with a structured onboarding program and carrying throughout various stages of your career. A variety of fun activities is also an integral part of our friendly work environment. Our flexible career paths allow you to grow into a program manager, a technical architect or a domain expert based on your skills and interests.Our Mission is to enable our clients to maximize business impact from technology by:

• Harnessing the transformational impact of emerging technologies
• Bridging the gap between business and technology

Role Description

• Lead Wintel: management of Windows-based servers & platforms, ensuring high availability, security, and performance.
• Team Management: Lead and mentor a team of system administrators, ensuring effective knowledge transfer, task delegation, and performance management.
• Installing, configuring, and maintaining cloud infrastructure and platforms
• Optimizing cloud performance and resource allocation
• Developing and implementing cloud security and access controls
• Troubleshooting and resolving cloud issues
• Providing guidance and mentorship to junior cloud administration specialists
• Staying up-to-date with industry trends and best practices in cloud administration
• L3 support for Windows Server and AWS infrastructure, ensuring high availability, reliability, and performance.
• Manage Active Directory, Group Policy, DFSR, DNS, and DHCP, performing advanced troubleshooting.
• Maintain server monitoring tools to enable proactive management of infrastructure.
• Configured and maintained DNS, DHCP, and WINS for seamless network operations.
• Diagnosed and resolved Windows Server and application-related issues efficiently.
• Implemented and managed virtualized environments using Hyper-V and VMware.
• Conducted system maintenance, including patch management, software upgrades, and security audits.
• Manage SCCM & Azure update manager for patching, OS deployment, and software distribution across enterprise systems.
• Client Escalation Management: Act as the point of contact for escalated client issues and complaints, working to resolve problems and improve customer satisfaction.
• Incident & Problem Management: Oversee the resolution of service incidents, ensuring timely response and resolution. Investigate recurring problems, working with the technical teams to implement permanent solutions.
• Maintain documentation of incidents, resolutions, and standard operating procedures.
• Strong knowledge of cloud security best practices and azure security features
• Develop automation scripts for deployment and management of Azure resources using tools like Azure DevOps, ARM templates, and Terraform.
• Collaborate with development teams to integrate cloud solutions with existing applications and services

Technical Skills

• Experience with cloud administration tools such as Azure Portal
• Understanding of cloud computing concepts and architectures such as IaaS, PaaS, or SaaS.
• Knowledge of cloud infrastructure technologies such as load balancers, auto-scaling, or containers.
• Familiarity with cloud security and compliance best practices.
• Must have excellent communication skills and be able to communicate complex technical information to non-technical stakeholders in a clear and concise manner.
• Expertise in Windows Server (2008/2012/2016/2019/2022), Active Directory, DNS, DHCP, Group Policy, and related technologies.
• In-depth knowledge of Intel-based server hardware, RAID configurations, BIOS settings, and hardware troubleshooting.
• Must understand the companys long-term vision and align with it.
• Should be open to new ideas and be willing to learn and develop new skills.
• Should also be able to work well under pressure and manage multiple tasks and priorities.

Nice-to-have skillsQualifications

• 9-11 years of work experience in relevant field
• B.Tech/B.E/M.Tech or MCA degree from a reputed university. Computer science background is preferred
• Certification required Azure [Az-104], MCSE, Terraform

Company ValueWe value diversity at Incedo. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Keyskills :
cloud administration windows server management active directory team leadership incident management hyper-v sccm update manager software distribution vmware wintel l3 support security server monitoring program manager telecom group policy