Career Opportunities: Trainee (38588)

Job Description

Company OverviewIncedo is a US-based consulting, data science and technology services firm with over 3000 people helping clients from our six offices across US, Mexico, and India. We help our clients achieve competitive advantage through end-to-end digital transformation. Our uniqueness lies in bringing together strong engineering, data science, and design capabilities coupled with deep domain understanding. We combine services and products to maximize business impact for our clients in telecom, Banking, Wealth Management, product engineering, and life science & healthcare industries.Working at Incedo will provide you an opportunity to work with industry-leading client organizations, deep technology and domain experts, and global teams. Incedo University, our learning platform, provides ample learning opportunities starting with a structured onboarding program and carrying throughout various stages of your career. A variety of fun activities is also an integral part of our friendly work environment. Our flexible career paths allow you to grow into a program manager, a technical architect, or a domain expert based on your skills and interests.Our Mission is to enable our clients to maximize business impact from technology by:

• Harnessing the transformational impact of emerging technologies
• Bridging the gap between business and technology

Role DescriptionRole Description: System Engineer L1 Infrastructure SupportThis role is an exciting opportunity for a high-energy, enterprising individual to join a high-caliber team in shaping and managing the infrastructure support. An opportunity also to work with well-known clients where we have existing relationships. L1 support engineer in infrastructure support will be playing a primary role in managing the Customer infrastructure.Role and Responsibilities

• Identify and interpret issues with impact through various sources (emails, user reports, monitoring tool alerts, etc.) and follow ITIL support procedures to respond.
• Collate and interpret information from various sources to help diagnose the issue.
• Assess and prioritize faults and respond or escalate accordingly following ITIL aligned processes.
• Handle issues of all priority based on impact and criticality.
• Handle P1 and P2 issues, initiate and handle bridge calls with clients as when required.
• Troubleshoot infrastructure issues (Linux/Windows/Network/Citrix).
• Write end user mass communications, and share them as per process.
• Coordinate with stakeholders/vendors for issue resolution and Root Cause Analysis.
• Maintain and administer computer networks and related computing environments including systems software, applications software, hardware, and configurations.
• Perform infrastructure health checks and flag issues based on impact.
• Manage and maintain EM7 & SolarWinds Monitoring Systems.
• Identify problems, and frequently present viable solutions to problems.
• Handle multiple priorities with multiple clients / ability to work in a multi-client environment.
• Be open to suggesting and helping implement process improvements and development opportunities for self and the team.
• Consistently demonstrate good customer service throughout the area of responsibility.
• Cooperate with other teams and actively encourage strong working relationships with them.

Technical SkillsRequired SkillsThe candidate must demonstrate proficiency in:

• Willingness to work in a US-based and 24x7 support environment.
• Good communicator with clear communication (both written and verbal).
• Good documentation skills.
• Learning zeal.
• Willing to learn and develop new skills.
• Understanding of IT service landscape.
• Understanding and willingness in system/Network administration.
• Basic understanding of Networking.
• Actively seeks out tasks that help develop skills and knowledge.
• Actively seeks ways of improving existing systems and processes.
• Ability to work well in a busy team, being quick to learn and capable of dealing with a wide range of issues.
• Flexible and adaptable approach to problem solving.

Nice-to-Have Skills

• Basic understanding of IT and system/Network administration.
• Basic knowledge & understanding of:
  • Windows administration
  • Linux
  • Networking
  • Citrix
  • Public Cloud

Qualifications

• 0-2 years of total experience in an IT infrastructure environment.
• B.Tech /B.E/BCA/BSc(IT) degree from a reputed university.

Company ValueWe value diversity at Incedo. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Keyskills :
infrastructure troubleshooting itil support procedures network administration communication skillsproblem solving l1 networking system engineer l1 support windows administration hardware issue it infrastructure