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Desktop Support Associate-Helpdesk

0.00 to 1.00 Years   Mexico (Mexico)   21 Nov, 2024
NTT Data Vertex Software Inc.
Job LocationMexico (Mexico)
EducationME/ M.Tech./ MS (Engg/ Sciences)BCA (Computer Application)
SalaryAs per Industry Standards
IndustrySoftware Services, Internet/Dot com/ISP
Functional AreaOperations/Customer Service/Telecalling/Backend
EmploymentTypeFull-time

Job Description

: Desktop Support Associate - HelpdeskDate: Nov 20, 2024Location: Guadalajara, JAL, MXCompany: NTT DATA ServicesNTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Helpdesk Associate to join our team in Guadalajara, Jalisco, Mexico.Position: Helpdesk Associate - Full TimeLocation: Guadalajara, Jalisco, Mexico.Requirements:

  • Availability to work 45 hours per week
  • Interest in working on Afternoon/Night shifts
  • Advanced English
  • Looking to work in IT Environment
  • 6 months of experience in Customer Service
We Offer:
  • Competitive salary
  • Grocery Tickets - 12 PERCENT of base salary
  • 30 days of Christmas bonus
  • 10 days of vacations
  • 50 PERCENT Vacation bonus
  • Savings Funds
  • 5 personal days per year
  • Medical insurance (You and your family)
  • Life insurance
  • Dental Insurance
  • Discounts with selected Optics
  • Opportunity to grow in the company
Activities
  • General L1 support for hardware and MS Office packages
  • Advance technical support for in-house applications and developments
  • Answer technical support calls providing and escalating to other support groups
  • Provide support based on email generated requests or reports
  • Document troubleshooting steps and detailed description of the customer incidents and requests
  • Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures
About NTT DATA ServicesNTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 PERCENT of the Fortune 100.NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.Job Segment: Help Desk, Information Technology, Technical Support, Consulting, Technology

Keyskills :
customer service skillstechnical support expertise hardware troubleshooting ms office support diagnostic techniques optics infrastructure desktop support l1 support

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