hireejobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Rackspace - Customer Service Technician II - O365 (Remote - Mexico)

1.00 to 4.00 Years   Mexico (Mexico)   29 Apr, 2025
rackspace technology
Job LocationMexico (Mexico)
EducationAny Graduate
SalaryAs per Industry Standards
IndustryIT-Hardware/Networking, Telecom
Functional AreaIT Software : Software Products & Services
EmploymentTypeFull-time

Job Description

Customer Service Technician II - O365 (Remote - Mexico)Location: Mexico City - Remote / Aguascalientes - Remote / Jalisco - Remote / Nuevo Leon - Remote / Puebla - Remote / Queretaro - RemoteDepartment: Public Cloud - Offerings and Delivery Cloud Infra ServicesEmployment Type: Full-Time / HybridJob SummaryA Customer Service Technician is a key element within Rackspaces customer service and technical support operations. Expected to provide technical support to our customers via phone/chat/support tickets on issues related to hosted business email and Microsoft Office 365 productivity suite. Required to partner with customers to provide consistent troubleshooting techniques to quickly and efficiently identify the source of a problem and provide solutions.Location: Hybrid - Mexico CityKey Responsibilities

  • Handles customer support requests primarily via phone, chat, and tickets.
  • Escalates support requests, as necessary, to appropriate escalation path.
  • Provides technical troubleshooting of product offerings and offers solutions that satisfy customer.
  • Proactively seeks opportunities to educate and solve for future technical challenges a customer may face.
  • Creates and maintains customer loyalty by serving customers above and beyond their expectations.
  • Exercises good judgment in decision-making in order to routinely deliver exceptional customer support at all times. Example activities include:
    • Email delivery troubleshooting
    • Spam/Security analysis and recommendations
    • Desktop Client/Mobile Device troubleshooting
    • Account and Billing related inquiries
    • Support users in use and troubleshooting of Microsoft products
Qualifications
  • Extensive knowledge of Microsoft 365 productivity suite (Exchange, OneDrive, SharePoint, Teams, etc.).
  • Exhibits a strong desire to learn technologies.
  • Outgoing personality with great attitude.
  • Highly organized, quick learner, and an ability to work in a team environment.
  • Possess strong written and verbal communication skills.
Required:
  • High school diploma or equivalent
  • Technical certifications: at least one Microsoft 365 certificate required
  • Strong Customer service background and previous phone call experience.
  • 1 year minimum of relevant job experience Microsoft 365 help desk.
  • Experience with help desk/ticketing systems
  • Certifications in relevant work
  • English advanced and fluent proficiency
Discover your inner Racker:
  • Fluent, Bi-lingual (Spanish and English)
  • Role can work remotely in the states of Ciudad de Mexico, Jalisco, Nuevo Leon, Aguascalientes, Queretaro, Estado de Mexico and Puebla
  • This opportunity is a permanent remote job, but you need to be based in Mexico at one of the above locations.
#LI-AW2#LI-RemoteAbout Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the worlds leading technologies across applications, data and security to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.More on Rackspace TechnologyThough were all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Keyskills :
microsoft expertise technical troubleshooting customer support skillscommunication proficiencyproblem solving ability sharepoint security mobile

APPLY NOW

Rackspace - Customer Service Technician II - O365 (Remote - Mexico) Related Jobs

© 2019 Hireejobs All Rights Reserved