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Sales Administration Analyst

3.00 to 5.00 Years   Mexico (Mexico)   11 May, 2025
danfoss india innovation center
Job LocationMexico (Mexico)
EducationMBA/ PGDMAny Graduate
SalaryAs per Industry Standards
IndustryIT-Hardware/Networking, Telecom
Functional AreaOperations/Customer Service/Telecalling/Backend
EmploymentTypeFull-time

Job Description

Sales Administration AnalystRequisition ID: 43267Job Location(s): Apodaca, MXEmployment Type: Full TimeSegment: Danfoss Climate SolutionsJob Function: SalesWork Location Type: HybridDanfoss is seeking an enthusiastic Order Management Specialist to establish and maintain good relationships with customers on behalf of the company by taking complete responsibility for each customer account as assigned. You will ensure that all customers requirements and needs are completely met while upholding the company vision and mission. Extreme tact, sensitivity and professionalism are necessary as you will have daily contact with customers and will be a direct influence on their satisfaction.Hybrid for residence in MexicoPLEASE APPLY IF YOU ARE ABLE TO COMMUTE TO THE BELOW LOCATIONDanfoss IndustriesAv. Miguel Alemn 162,El Milagro,66634 Cdad. Apodaca, N.L.Job ResponsibilitiesResponsibilities for this position include but are not limited to the following:

  • Manage and follow the order flow of FRL sales in NAM ensuring that all operational steps are executed appropriately
  • Support stakeholders in implementing any changes or unique requirements requested by customers
  • Share Reporting/Data (as stated above) while also working with relevant stakeholders (eg. Finance or IT) to ensure our local data/reporting needs are met
  • Handle inbound calls from customers with questions and inquiries about Danfosss products and services.
  • Partner with customers in conversation over phone or email to determine what products they need and when.
  • Collaborate with other sales, transportation, fulfillment, and warehouse teams to ensure that we are delivering on our customers expectations.
  • Conduct analysis of a customers forecast, trends in orders, and contract details to ensure we are staying ahead of their needs.
  • Supporting fellow team members, as needed, to ensure the team can achieve annual goals.
Background & SkillsThe ideal candidate possesses these skills:
  • 3 years work experience within a manufacturing company preferred.
  • 2 years Call Center or Contact Center experience.
  • Great attention to detail, ability to multitask, with strong interpersonal, organizational, problem-solving and time management skills.
  • Sensitive to customers needs and able to create good dialog with customers.
  • Knowledge of SAP, Salesforce, Excel preferred.
Employee BenefitsThe base salary range represents the low and high end of the range for this position. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range listed is just one component of the total compensation package for employees.The range for this position is $50,000 TO $55,000.We are excited to offer you the following benefits with your employment:
  • Bonus system
  • Paid vacation
  • Flexible working hours
  • Personal Insurance
  • Opportunity to join Employee Resource Groups
  • State-of-the-art virtual work environment
  • Employee Referral Program
This list does not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice.Danfoss Engineering TomorrowAt Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.Following our founders mindset action speaks louder than words, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.

Keyskills :
customer relationship management order management skillsdata reporting proficiency strong communication skillsattention to detailemployee benefits time management employee referral compensation

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