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Support Engineer 2 (Supply Chain Planning)

3.00 to 6.00 Years   Mexico (Mexico)   02 May, 2025
blue yonder
Job LocationMexico (Mexico)
EducationME/ M.Tech./ MS (Engg/ Sciences)Any Graduate
SalaryAs per Industry Standards
IndustryIT-Hardware/Networking, Telecom
Functional AreaIT Software : Software Products & Services
EmploymentTypeFull-time

Job Description

Job Profile: Support Engineer IIOverview:The Support Engineer will support our SaaS and On Prem customers to provide Solution/Product support on Demand, Fulfillment, Promotions and our next generation of cognitive planning applications throughout the customer value journey with Blue Yonder.What youll do:

  • Provide functional and/or technical support during customer upgrades, deployments, rollouts, and post-production phases
  • Maintain positive customer relationships by resolving conflicts and issues, managing expectations, and instilling confidence in BY Planning Solution Operate Team
  • Provide advice to BY partners and customers regarding industry best practices and process methodology
  • Document learnings and create knowledge articles for repeated cases
  • Bring in new ideas for automation, re-use and service improvements
  • Understand the SaaS offering, features and functionality deployed for a given customer
  • Work closely with the BY Planning SCPO Solution Experts for complex issue resolution including Product Development
  • Continuous learning on latest BY Planning Solutions
What we are looking for:Industry experience:
  • 3 years of Supply chain planning domain experience
  • 3 years of experience in the Software/SaaS industry
  • Ideal candidate will have experience working with BY products, specifically Supply Chain Planning solutions
  • Technical experience with BY products preferred specifically, Demand, Fulfillment, SCPO Platform
  • Experience with customer/client support in Supply Chain software
Technical Skills:
  • Experience with Database programming/Data Modeling using Oracle SQL and MS SQL
  • Working knowledge of middleware (i.e. Weblogic, TomCat)
  • Proficiency in Java / J2EE concepts JDBC, C
  • Azure Log analysis and networking tools
  • Advanced knowledge with operating systems (e.g. Windows, UNIX, LINUX)
  • Experience in scripting languages Unix Shell Scripting, PowerShell, Python, Perl etc.
Soft Skills:
  • Must have excellent communication and interpersonal skills to interact with a wide variety of internal personnel with emphasis on follow-through and reporting
  • Ability to work calmly under pressure and meet deadlines
  • Must have strong multi-tasking skills
  • Must be self-motivated and quick learner - New technologies, platforms, integrations
  • Able to work flexible hours, including evenings, weekends, as warranted by the situation in critical times or to manage customer escalations
  • Demonstrates initiative and is inquisitive
  • Succeeds in a fast-paced environment
  • Demonstrates the ability to work independently without losing team synergy
  • Demonstrates customer service ethics and core values
Education:
  • Bachelors degree required, major in Computer Applications, Industrial Engineering, Supply Chain Management, or other equivalent technical fields. Masters degree preferred.
*LI-AD1Our ValuesIf you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success and the success of our customers. Does your heart beat like ours Find out here: Core ValuesAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.Locations: Monterrey

Keyskills :
customer support supply chain planning oracle sql java / jee unix scripting jdbc unix shell scripting linux j2ee perl technical skillsmiddleware python weblogic windows database programming

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