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Technical Support Clerk

1.00 to 3.00 Years   Mexico (Mexico)   11 May, 2025
danfoss india innovation center
Job LocationMexico (Mexico)
EducationME/ M.Tech./ MS (Engg/ Sciences)BE/ B.Tech (Engineering)
SalaryAs per Industry Standards
IndustryIT-Hardware/Networking, Telecom
Functional AreaOperations/Customer Service/Telecalling/Backend
EmploymentTypeFull-time

Job Description

Technical Support ClerkRequisition ID: 43763Job Location(s): Apodaca, MXEmployment Type: Full TimeSegment: Danfoss Climate Solutions SegmentJob Function: SalesWork Location Type: On-siteDanfoss is seeking a dedicated Technical Support Clerk to join our team. The successful candidate will be responsible for providing efficient and effective technical support to our customers via telephone and email. This role involves working under supervision and approval, utilizing Danfoss systems, and adhering to established guidelines and procedures.Job ResponsibilitiesResponsibilities for this position include but are not limited to the following:

  • Actively participate in technical support call center and utilize Salesforce for customer interaction
  • Provide best in class technical support for Danfoss Cooling Product Line
  • Conduct internal and external presentations to increase knowledge of products and applications. Includes in-person and remote training courses and web videos
  • Develop and maintain technical tools to support customers (documents, videos, etc)
  • Continue to build competencies by attending trainings, conducting research, and remaining motivated to become a product and application expert
  • Periodic site and customer visits to support customer applications as well as the internal sales team technically
  • Become proficient in troubleshooting complex refrigeration and AC systems
Background & SkillsAt Danfoss, we believe that a diverse and inclusive workplace fosters creativity, innovation, and a broader perspective in decision-making. When you consider this job posting, do you feel like your profile is not a perfect match Numerous studies have found that women and people of color are more likely to apply only when they meet all requirements listed in the job posting. Even if you do not check all the boxes, we encourage you to apply anyway. We are curious to find out how you can bring new insights to the role or to Danfoss as an organization.The ideal candidate possesses these skills:
  • Bachelor in Engineering (Mechanical or Electrical, preferable)
  • Strong coordination and communication skills, English/Spanish
  • Ability to balance high demands inherent with multiple customers while managing projects and technical discussions
  • Strong initiative and ability to lead/drive process improvements
  • Potential, periodic after-hours emergency phone support (via phone)
  • Strong interest in learning HVAC/Refrigeration. Preferred experience with refrigeration and AC systems
  • Experience with MS Office required
Danfoss Engineering TomorrowAt Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.Following our founders mindset action speaks louder than words, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.

Keyskills :
technical support expertise communication skillsproject management ability hvac knowledgesalesforce proficiency co2 safety supervision action innovation refrigeration

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