Desktop Support Engineer

Job Description

EducationGraduation or 3 years Polytechnic Diploma or equivalentExperience Minimum 2 years of experience in Hardware and NetworkingGood troubleshooting skills. Experience in assembling/disassembling computer hardware and components. Understanding of TCP/IP networking.Knowledge & Skills (Functional/Technical) Analyzes, troubleshoots and resolves Tier 1 level software & hardware issues for internal end users (i.e. Windows 7 OS & MS Office 2010 support issues, and hardware & peripherals).Processes IT equipment/hardware and software delivery and installation requests.Engages, delegates and coordinates Tier 2 & Tier 3 level issues to IT Team Members (i.e. Systems Administrators) for issue resolution and support as needed.Maintains communication with internal customers, keeping them informed of the status of their request - follows-up with internal customers to ensure that requests were completed to the users satisfaction.Reviews and follows-up with IT team members on a daily basis concerning open requests.Maintains IT inventory records including receiving procedures, asset tagging, and periodical physical inventories.Complies with all company policies and procedureshidden_email/hidden_mobile

Keyskills :
desktop engineeringdesktop support