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Associate Manager -Retail Escalations

3.00 to 8.00 Years   Mumbai City   20 May, 2021
Standard Chartered Bank Ltd
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

*About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.To us, good performance is about much more than turning a profit. Its about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.Were committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.The Role ResponsibilitiesStrategy

  • Excellent Communication skills (Written & Verbal) including good grammar and articulation
  • Ability to speak to the client and stakeholders
  • Basic Computer typing Skills and knowledge of Presentation
  • Good Knowledge of Products
  • Able to handle complaints in Escalated Vertical
  • Meet the Prescribed Turn Around Time
  • Positive, Polite, cheerful and courteous.
  • Manage conflicts and solve problems
  • Good drafting and presentation skills
  • Knowledge to Identify trends, patterns and opportunities to support business objectives by analysing complex data sets
  • Use statistical techniques / data analytics to analyse complex data sets and share insights
  • Analyse structured and unstructured data sets to identify process improvement opportunities
Business
  • MIS reporting
  • Problem-solving skills
  • Process oriented with good documentation and communication skills
Processes
  • MS Excel
Regulatory & Business Conduct
  • Display exemplary conduct and live by the Group s Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Apply now to join the Bank for those with big career ambitions.To view information on our benefits including our flexible working please visit our career pages . We welcome conversations on flexible working.,

Keyskills :
data analyticsunstructured dataprocess improvementpresentation skillsphotographic memory

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