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Associate Manager, Retail Escalations

5.00 to 10.00 Years   Mumbai City   14 Apr, 2022
Standard Chartered Bank Ltd
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

    • Excellent Communication skills (Written & Verbal) including good grammar and articulation
    • Ability to speak to the client and stakeholders
    • Basic Computer typing Skills and knowledge of Presentation
    • Good Knowledge of Products
    • Able to handle complaints in Escalated Vertical
    • Meet the Prescribed Turn Around Time
    • Positive, Polite, cheerful and courteous.
    • Manage conflicts and solve problems
    • Good drafting and presentation skills
    • Knowledge to Identify trends, patterns and opportunities to support business objectives by analysing complex data sets
    Regulatory & Business Conduct
    • Display exemplary conduct and live by the Group s Values and Code of Conduct.
    • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
    • Lead to achieve the outcomes set out in the Bank s Conduct Principles
    • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
    • Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association
    Other Responsibilities
    • Work with senior stakeholders to prioritize business requirements
    • Identify trends, patterns and opportunities to support business objectives by analysing the complaints
    • Analyse complaints to identify process improvement opportunities
    Our Ideal Candidate
    • Bachelor s degree in Mathematics, Computer science, Engineering, Statistics, Economics, Information systems or related field
    • 5+ years work experience in MIS / Business intelligence / Data analytics
    • Proficiency in statistics, data analysis and research
    Visit our careers website www.sc.com/careers ,

Keyskills :
salesmanagementmiscustomer relationsqualityboard of directorskeeping things simplehuman skillsdata analysislife insurance

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