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associate/ senior associate client account management

2.00 to 4.00 Years   Mumbai City   10 Jun, 2021
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

What do we do While the ultimate goal is poverty alleviation, we help citizens discover their eligible welfare schemes and help them apply for those schemes. We are big on social impact. Watch this video to know more. How big are we Well we are a team of 300, spread all over India, but we are growing as you read this! Why work with us You will be a part of a team that is building a next gen, tech focused, social impact startup. We want to reach out to 1 million Indians by 2022. For this, the growth vertical will chart out the plan. We will build revenue models, partnerships, new channels for outreach and much more. Client Account Management: Engaging with current clients to track project deliverables, closely working with research and operations team to strategize, client reporting and client communications. Working towards renewing contracts and expansion of scope. What will the CAM team do The CAM team will essentially be the external facing team servicing the client . They will act as a bridge between Sales and Operations. They will also work with the Operations team to get timely project updates, mitigating challenges, communicating challenges and solutions to the client, monitoring milestones to raise timely invoices and communicating the same to the Finance team. What you are expected to do Problem resolution. Assist PMs with challenging client requests or issue escalations Building long-term relationship with clients Checking and approving the WSR before sending it to clients. Attending weekly partner calls Creating progress document on the project as and when the client demands with support from OpsWhat skills do we expect Experience: 2-4 years Salary: This is a full-time position. Salary will be at par with industry standards. Location: Pune/Mumbai/Delhi/Bangalore,

Keyskills :
customer relationsvideoqualitysalesmysqlproduct managementstorage managementcamerppmsinsuranceopen sourcereachmisphpclient reportingsocial impactmessaging platformsstatements of work sow

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