Branch Manager

Job Description

We are pleased to inform you that we have an urgent job opening for BM - Borivali location. Interested candidate can share their resume on hidden_emailBelow Job details for your reference.Activity Sheet: Branch ManagerObjective:Execute and monitor overall administration and efficient daily operations of a full service branch office; including operations, lending, product sales, customer service, security and safety in accordance with the Banks objectives.Principal Accountabilities Sales & Business Development:1. Achievement of incremental number and value targets for Liabilities (CA, SA, FD); Assets (Home, Auto & other assets) and Fee Products (MF, LI, GI, Gold & other fee products)2. Prepare and monitor Sales plan for the branch3. Build a healthy asset and liability book.4. Increase market share in the catchment area (3 to 5 kms radius)Major Activities Sales & Business Development:1. Sales Planning :Prepare and track product wise - liabilities, assets & fee AOP for the full financial year.Commerce and catchment mappingPrepare and review monthly activity calendar of outbound activities of BSM / JO2. Review and handhold BOMs & BSMs on a daily basis and Sales Officers (JOs) on a weekly basis.3. Conduct Daily Morning Huddles to discuss daily plan and agenda for employees.4. Ensure proper on-boarding of all new customers acquired.5. Sale of 3 products per customer within 90 days of account opening.6. Track inflow outflow reports, account closures, FD renewals, FD closures, overdue FD, locker occupancy, Sales and thus daily business generation7. Maintain quality of customer acquisition through sourcing mix and on-boarding process.8. Tapping markets or customer segments within the catchment of the branch, which are hitherto untapped, to increase the GL Base of the branch.Principal Accountabilities Customer Service :1. Manage Key Branch Relationships2. Ensure Wait Time within permissible limits as per segmental service approach3. Achievement of branch Customer Service Scores targetMajor Activities Customer Service:1. Make 10 customer visits every week (Top 20% of profitable customers of branch) to maintain and enhance the relationships.2. Scrutinize all service requests and AOFs being sent to RPC to ensure NIL rejections.3. Conduct customer engagement program - every month.4. Lobby Management to be done daily during peak hours.5. Prepare staff roister, leave calendar and maker-checker seating arrangementMajor Activities Compliance & Risk Management1. Ensuring operations and Risk control at branches in line with internal and regulatory guidelines as per Operations Manual and e-circulars issued from time to time2. Checking, authorizing and verification of various reports3. Updation, maintenance and periodic checking of important registers4. Maintenance of keys of Customer complaint box, One set of premises keys,Fake note box,Lockers5. Physical verification of various security items6. Checks to be done in respect of asset servicing7. Account sourcing authorizing the KYC documents by checking the genuineness of the customers at the time of account opening8. Monitoring outstanding long pending entries in office accounts9. Checking all outstanding EDD cases (money laundering)10. Clearing his/ her tray for all pending approvals11. Closure of Key Audit Findings from IAD audits and observations of RRM visits12. Quarterly compliance to audit requirements13. Proper handling and reporting of RBI, and other regulatory audits at branches14. Creating awareness among employees on fraud prevention, password protection and branch securityMajor Activities Branch Profitability :1. Enhance for CASA and Time Deposits through service led Sales at branches2. Monitor daily inflow and outflow reports, GL reports and Day Book reports3. Incremental growth in, home loans and auto loans sourcing at applicable locations4. Activate specialized desks depending upon the catchment to generate fee income5. Ensure optimal cash holdings at branch so as to reduce idle cash lying at branch6. Increase in third party product penetration to enhance fee income opportunityPrincipal Accountabilities Brand Administration :1. Adhere to standardized Brand guidelines - inside the branch and outside the branch2. Branch upkeep and maintenance spic & span3. Availability of necessary infrastructure in branchMajor Activities Capability Building & Manpower Management :1. Mentor / ensure mentoring of new joinees for first three months.2. Job rotation for all employees once in six months3. Briefing all employees on their role and expectations from them4. Give structured feedback to employees on a regular basis5. Conducting Saturday Workshops and in house training programs6. Certification of employees on AMFI, IRDA and mandated E-Test and E-Learning by all employees in branch

Keyskills :
branch managementbranch bankingbranch handling