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Channel Support Associate

3.00 to 6.00 Years   Mumbai City   20 Feb, 2025
Anand Rathi Financial Services Limited
Job LocationMumbai City
EducationNot Mentioned
SalaryRs 4.0 - 6 Lakh/Yr
IndustryBroking
Functional AreaOperations Management / Process Analysis
EmploymentTypeFull-time

Job Description

    • Manage day-to-day operations for channel partners over calls and emails, including account opening, modification, DRF settlement, banking, issue resolution, and escalations.
    • Act as the primary point of contact for channel partners, providing timely and effective communication on updates, changes, and support issues.
    • Track and analyze key performance metrics related to channel operations; identify trends and areas for improvement.
    • Assist in onboarding new partners and provide ongoing training to ensure they are well-equipped to utilize company resources and tools.
    • Handle technical and operational inquiries from channel partners, coordinating with internal teams as needed to resolve complex issues.
    • Maintain comprehensive records of partner interactions, issues, and resolutions to build a knowledge base for future reference.
    • Ensure all operational processes comply with company policies and industry standards, maintaining high levels of service quality.
    • Registration & Cancellation and Preparing MIS

Keyskills :
supportb2bquery resolutionchannelfranchiseepartner

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