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Chat Support Executive

0.00 to 2.00 Years   Mumbai City   08 Mar, 2025
Tech Mahindra Ltd
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryOthers
Functional AreaOthers
EmploymentTypeFull-time

Job Description

    Tech Mahindra Ltd Hiring Fresher for Australian Chat ProcessContact: Mayuresh hidden_mobile(Call/WhatsApp)HR Vishakha - hidden_mobile(Call/WhatsApp)Interview Location: Tech Mahindra Sharda Centre Opp to Persistent near Nal Stop Erandwane Pune 411004Time: 11 am to 4 pm (Monday to Saturday)Roles and Responsibilities :Resolve customer issues and complaints efficiently while maintaining a positive and empathetic attitude. Escalate complex issues to senior representatives or appropriate departments when necessary.Build rapport with customers to create a seamless customer experience across all your interactions.Provide information about products and services and guide customers through various processes.Meet or exceed performance metrics related to Sales target, response time, eNPS , resolution time, customer satisfaction.Stay updated on product knowledge and any changes in company policies or proceduresDrive upselling and cross-selling initiatives where applicable.Required profileAny Undergraduate or Graduate with prior sales experience or freshers with good communication skillsPrevious experience in Sales chat or service Chat process would be preferredTarget driven mindset with the focus on resultsAdaptable to changes in processes and targetsShould be flexible to work in 24/7 shifts 5 days a week.Excellent verbal and written communication skills.Perks and Benefits-Cab Facility both ways [ Pick up and drop within Transport radius.Immense GrowthDate: 27th Jan to 15th Feb 2025Timing: 11 am to 4:30 pmVenue: Tech Mahindra Ltd, Sharda centre Ground floor, Opp to Persistent system, Erandwane Pune 411004Contact- Mayuresh hidden_mobile( Call/WhatsApp) hidden_mobile(Call/WhatsApp)

Keyskills :
chat processchatcustomer supportsupport

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