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| Job Location | Mumbai City |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Banking / Financial Services |
| Functional Area | Sales / BD |
| EmploymentType | Full-time |
Team Network Management (NM) Network Performance (NP) Performance Support Team (PST) Shift APAC/EMEA Hiring Manager Shivangi ModiNetwork Management is a global function within the Digital & Platform Services (DPS) of the Corporate and Investment Bank (CIB). Network Management is responsible for managing J.P. Morgan s network of agent banks and financial market infrastructures (FMI) to meet J.P. Morgan s requirements for cash and securities services for proprietary and client activities in over 100 markets. The network of providers includes banks, subcustodians, brokers, payment systems, central counterparties, securities depositories and cheque clearing systems. Network Management has a global presence in key locations to provide market coverage and is comprised of several teams including, Network Management (NM), Performance Management (PM), Network Client Consulting (NCC) and Network Services (NS).The Performance Management team is accountable for ensuring that service standards agree with agents are adhered to, to the highest level. Their role is to partner with Operations and the agent network to ensure optimal service delivery, enhancements and to manage operational risk.The Performance Support Team (PST) looks at agent performance rating and is responsible for timely and accurate delivery of all documentation in preparation of Service Reviews conducted on annual, biannual and triannual basis on custodians and cash correspondent banks that provide service to operational groups within JPMC. Support NP team on agent service agreements.This role requires: Building good working relationships with firm-wide lines of business to ensure quality feedback is gathered and presented within a final scorecard which is then used to deliver Agent Service Review by the NP team Support NP with service agreement as per role requirement Working extensively on Feedback collection tool and should be able to fix issues, understand linkages to scoring, edit surveys and report structures as per requirements and as business evolves Understanding of overall functions within NM and importance of the scorecard towards Service Review Proactively leveraging data insights and thematic analysis to provide quality scorecard Working extensively on managing MIS reporting Creation and management of New Service Agreements templates and Service Agreement Ad hoc/RefreshesBelow are the high level requirements: Technical and Analytical mindset Good excel skills Good Negotiation skills Ability to adapt to the changing environment Knowledge of JPM tools like OTM, Tableau, qlikview etc. Knowledge of Thomas Murray added advantage Operational Knowledge Attention to details Team player and excellent time management skills Ability to work in a fast paced deadline driven environment Smart thinking & quick learner, ability to challenge status quo Strong virtual team and interpersonal skills Excellent oral communication skills comfort interacting with and presenting to senior leaders Excellent report writer and summarizer of complex issues / solutions Strong matrix management skills ability to work through others outside of your direct span of control to get the work accomplished Strong firm-wide, cross LOB network to leverage Experience in building surveys and scorecards from scratch would be an added advantage Strong project management skills, including ability to deliver change within deadline and to a high degree of accuracy,
Keyskills :
network servicesmanagement skillsproject managementnetwork managementoral communicationbehavioral trainingnetwork performancecommunication skillsperformance management