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Cluster Manager

3.00 to 7.00 Years   Mumbai City   18 Nov, 2024
Flexi Careers India Pvt Ltd
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryFMCG / F&B
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

    Account & Partner Relationship ManagementDiscuss the P & L of the top restaurant partners to enable them see performance opportunities/misses; analyze revenue expectations and investment capability.Structure the commercial understanding between the account and Swiggy for existing and new accounts and propose revisions/changes seasonally or when agreed upon.Articulate insights that can help partners in taking necessary corrective actions for growth by activating the right growth metrics/leversMeet the competitors top accounts to gather insights on competitor actions and propose counter measureData Interpretation & Performance ManagementTrack Daily Salesmate / Physical Meetings done by each sales POCTrack Weekly performance of Account Growth / Degrowth at portfolio /city level and RCA the reasons of itTack performance of Low Counter Share Outlets on the platform & Build plans along with sales poc to grow them to desired levelsTrack Daily Performance wrt key metrics such as Ads RPO for their accountsTeam ManagementPresent the plan of action to the team with timelines and key parameters for execution.Ensure the team Implements the initiatives to meet the individual revenue line items on the P & L - Advertisements, RPO targets, marketing activities etc. by monitoring progress constantly.Ensure direct field engagement and engage the team to communicate expectations and coach them on best practices. Interaction with Stakeholders:Interact with partner support (discount change, Restaurant Display page etc.), sales operations (competition comparison data, or any ongoing festival data etc.) and finance team ( reconciliation of payouts, queries on GST etc, amount not credited to partner accounts etc.).Functional CompetenciesUnderstand Dine Out offerings and gain clarity of growth levers.Knowledge of basic metrics such as operating hours of restaurants , ADs revenue per order (Ads RPO) , Commission Revenue per order and its constituents such as Average Order Value (AOV)Knowledge of the partner app features and user interface.Elements of data dashboards such as CMS/ PowerBi/Compass/SalesmateUnderstanding of Conversion Funnel - Advanced Level Week Wise /Month Wise/Day Wise transactions across accounts , denial rates, supply metrics vs competitionDesired Skill :Graduate with 4-6 years of field sales experience; Fluency in local language and working knowledge of EnglishGood working knowledge and experience of e-commerce activities and all online marketing channelsConfident, Pleasing, and a go-getter personalityEffective communication skillsAttitude & Aptitude for SalesShould be a team player, working alongside people from all walks of life.Analytical, good Excel skills.The candidate has to be flexible, restaurant owners do not operate on 9-to-5 schedulesLeadership and Influencing skills: Identify, build, and use a wide network of contacts with people at all levels, internally and externally. Achieves a good result through a well-planned approach.Initiative & Flexibility: Recognizes the need to adapt to change & implement appropriate solutions. Be able to identify opportunities and recommend/influence change to increase the effectiveness and success of campaigns.Creativity & Initiative: Demonstrate creativity & originality in your work and have the personal drive and initiative to bring about change and help drive the business forward.

Keyskills :
revenue managementstake holders relationshipteam managementpnl managementms office

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