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Collections Executive

0.00 to 3.00 Years   Mumbai City   10 Oct, 2024
Epicenter Technologies Private Limited
Job LocationMumbai City
EducationNot Mentioned
SalaryRs 2.5 - 6 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (International)
EmploymentTypeFull-time

Job Description

    Job Title: Debt CollectorShift: US ShiftJob Summary:As a debt collector, you will be responsible for contacting individuals or businesses to collect payment on outstanding debts. This role requires excellent communication skills, negotiation tactics, and the ability to work in a fast-paced environment.Key Responsibilities:1. Contact debtors via phone, email, or mail to collect payments on outstanding debts.2. Review and verify debt information, including amount owed and payment history.3. Negotiate payment plans and settlements with debtors.4. Handle disputes and resolve billing issues.5. Update account records and database with payment information.6. Meet or exceed monthly collection targets.7. Adhere to federal, state, and company regulations and policies.8. Communicate with internal teams, such as customer service and legal departments.Requirements:1. High school diploma or equivalent required; associates or bachelors degree preferred.2. Previous experience in debt collection, customer service, or sales.3. Excellent communication, negotiation, and problem-solving skills.4. Ability to work in a call center environment.5. Strong organizational and time management skills.6. Familiarity with debt collection software and regulations (e.g., FDCPA).Skills:1. Communication and interpersonal skills2. Negotiation and persuasion3. Problem-solving and conflict resolution4. Time management and organization5. Attention to detail and accuracy6. Basic computer skills and software knowledge7. Familiarity with industry regulationsWorking Conditions:1. Call center or office environment2. High-volume phone work3. Potential for stressful interactions with debtors4. Standard Monday-Friday schedule with possible overtimeThis job description outlines the primary responsibilities, requirements, and skills needed for a debt collector role.

Keyskills :
international collectionsinternational bpocollections

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