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Crm Executive

Fresher   Mumbai City   24 Jun, 2026
KRISHNA DEVELOPERS PVT LTD
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryReal Estate
Functional AreaERP / CRM
EmploymentTypeFull-time

Job Description

    Job Title: CRM Executive Real EstateCompany name - ( Vijay khetan group)Location: [Chakala jb nagar]Department: Customer Relationship Management (CRM)Experience: 13 YearsJob SummaryWe are looking for a CRM Executive to manage customer relationships, handle post-sales activities, and ensure a seamless customer experience throughout the property purchase journey. The ideal candidate should possess excellent communication skills and experience in the real estate industry.Key ResponsibilitiesHandle customer queries and provide timely resolutions.Manage post-sales documentation and customer records.Coordinate with sales, legal, finance, and operations teams.Assist customers with booking, agreement, payment schedules, and possession processes.Maintain and update customer data in the CRM system.Ensure timely collection follow-ups and payment reminders.Prepare customer reports and MIS reports.Address customer complaints and escalate issues when required.Conduct customer engagement activities to enhance satisfaction.Ensure compliance with company policies and real estate regulations.RequirementsBachelors degree in any discipline.13 years of experience in CRM, customer service, or post-sales within the real estate sector.Strong verbal and written communication skills.Proficiency in MS Office and CRM software.Good coordination and relationship-management skills.Ability to handle multiple tasks and work under deadlines.Preferred SkillsCustomer-centric approach.Problem-solving and negotiation skills.Strong organizational and documentation abilities.

Keyskills :
crmcoordinationnegotiationgoodofficeproblem-solvingrelationship-managementproficiencysoftware.

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