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Customer Care Associate | D2C Linen brand

2.00 to 4.00 Years   Mumbai City   21 Dec, 2023
Unnati
Job LocationMumbai City
EducationNot Mentioned
SalaryRs 6 - 9 Lakh/Yr
IndustryInternet / E-Commerce
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Headquartered in Indias textile hub, Mumbai, our client offers a unique collection of organic ready-to-wear and home linens. Crafted from breathable and biodegradable pure linen fabric, these products are a perfect blend of comfort and style.Founded in 2020 by a woman entrepreneur who is a NIFT/ MICA alumni, the products are available through its own website as well as popular ecommerce portals.As a Customer Care Associate, You will be responsible for delivering exceptional customer service.What you will do:Greeting and assisting customers in a friendly and approachable manner Providing expert advice on fashion trends, styles, and product selection Addressing customer inquiries, concerns, and feedback with professionalism and empathy Staying updated on the latest fashion trends and product offerings Demonstrating a comprehensive understanding of the merchandise to assist customers effectively Actively engage customers to promote products and enhance their shopping experience Upselling and cross-selling products to meet or exceed sales targets Resolving customer issues promptly and efficiently to ensure a positive shopping experience Collaborating with team members and management to address complex customer concerns Ensuring the shop floor is well-maintained, organized, and visually appealing Assisting in restocking shelves and arranging merchandise displays Communicating effectively with customers, colleagues, and management Providing clear and accurate information about products, promotions, and store policies Collaborating with fellow associates and contribute to a positive and cohesive team environment Assisting in training new team members as neededWhat you need to have:Previous experience in customer service or retail, preferably in the fashion industry Excellent communication skills with a friendly and approachable demeanor Passion for fashion and a keen sense of style Ability to work in a fast-paced environment and handle multiple tasks Proven ability to meet or exceed sales targets Flexibility to work weekends, holidays, and variable schedules

Keyskills :
customer caresales

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