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Customer Care Executive

1.00 to 5.00 Years   Mumbai City   12 Dec, 2024
ULTRAFRESH MODULAR SOLUTIONS LIMITED
Job LocationMumbai City
EducationNot Mentioned
SalaryRs 1.0 - 2.0 Lakh/Yr
IndustryArchitecture / Interior Design
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    We are seeking a dynamic and enthusiastic Customer Service-Marketing Representative to join our team. The ideal candidate will be responsible for providing excellent customer service, handling inquiries, and supporting marketing initiatives. This role requires strong communication skills, a customer-centric approach, and the ability to multitask in a fast-paced environment.Key Responsibilities:Customer Service:
    • Respond to customer inquiries via phone, email, and social media.
    • Resolve customer issues and complaints promptly and professionally.
    • Maintain a high level of customer satisfaction by providing accurate information and solutions.
    • Document and update customer records based on interactions.
    Sales Support:
    • Assist the sales team with lead generation and follow-up.
    • Provide product information and support to potential customers.
    • Track and report on customer interactions and sales metrics.
    Skills:
    • Excellent verbal and written communication skills.
    • Strong problem-solving abilities and attention to detail.
    • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

Keyskills :
kannadaoutbound callingcold callingtelugu

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