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Customer Care Representative

0.00 to 1.00 Years   Mumbai City   12 Mar, 2025
SWARA INTERNATIONAL PRIVATE LIMITED
Job LocationMumbai City
EducationNot Mentioned
SalaryRs 1.5 - 2.0 Lakh/Yr
IndustryInternet / E-Commerce
Functional AreaCustomer Care ExecutiveCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Key responsibilities:1. Provide top-notch customer support via phone, email, and chat (Instagram, Facebook, WhatsApp) ensuring prompt and accurate responses to inquiries and technical issues.2. Collaborate with cross-functional teams to resolve customer concerns, escalating complex issues when necessary, and ensuring customer satisfaction.3. Demonstrate in-depth knowledge of our products and services, guiding customers through troubleshooting steps and offering solutions.4. Identify opportunities for process improvements and provide feedback to the management team for streamlined customer support operations.5. Act as a brand ambassador, consistently delivering friendly and professional customer interactions that reflect the values of The Black Box Company.6. Stay up-to-date with industry trends and product knowledge, attending training sessions and actively participating in team meetings to enhance your skills.Join our supportive and vibrant team at The Black Box Company, where you will have the opportunity to sharpen your English proficiency and make a significant impact on our customers experience. Apply now and embark on an exciting journey with us!

Keyskills :
phone etiquetteenglishcustomer care

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