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Customer Care Representative

Fresher   Mumbai City   28 Nov, 2025
Tech Mahindra Ltd
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaCustomer Service (International)
EmploymentTypeFull-time

Job Description

    International BPO Chat Process (UK Shifts) Experienced in handling customer queries via chat for UK clients. Comfortable with late evening to night shifts (12:30 PM 2:30 AM IST). Flexible with 5-day working schedule and 2 rotational week-offs. Strong written communication skills, customer-centric approach, and ability to deliver high-quality support in fast-paced environments.Role & responsibilities
    • Handle customer queries via chat for UK clients with professionalism and accuracy
    • Provide timely resolutions while maintaining high customer satisfaction scores
    • Document interactions and update CRM tools as per process guidelines
    • Adhere to company policies, shift schedules, and quality standards
    Preferred candidate profile
    • Excellent written English communication skills
    • Comfortable with UK shift timings (12:30 PM 2:30 AM IST)
    • Prior experience in international BPO/chat process preferred (freshers with strong skills may also apply)
    • Flexible with rotational week-offs and willing to work in a fast-paced environment
    • Strong problem-solving attitude and customer-centric mindsetInterested Candidates can share their CV on hidden_emailOr Call/WhatsApp on hidden_mobile

Keyskills :
blended processcallinginternational bponon voiceinternational call centerchat processchatnon voice processcustomer service

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