Customer Community Marketing

Job Description

We are looking for a Director of Customer & Community Marketing to spearhead our community-building and customer engagement efforts.In this role, you will be responsible for creating and nurturing a community where customers can connect and share insights.You will develop customer advocacy programs, coordinate events and workshops, and manage social media strategies that center around our customers.This position requires a creative marketer with a passion for customer engagement and a proven track record in building customer communities. If you are driven to create meaningful customer experiences and foster brand loyalty, we invite you to apply.Responsibilities
• Design and build an engaging community for customers and prospects.
• Recruit community members and customer advocates through various channels.
• Develop and measure recruitment, membership, and engagement goals.
• Experiment with engagement strategies, including events, workshops, and awards programs.
• Create and manage a customer advocacy program.
• Develop a customer referral program to support sales and marketing.
• Create campaigns to boost renewals, referrals, and brand awareness.
• Engage with customers on social media and other platforms.
• Manage and maintain engagement and advocacy programs.
• Target customers for upsell, cross-sell, and advocacy opportunities.

Keyskills :
communicationpresentationadaptabilitymanagementtimeskillsrelationships