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Customer Relationship Executive

1.00 to 3.00 Years   Mumbai City   02 Oct, 2023
Talent Corner HR Services Pvt Ltd
Job LocationMumbai City
EducationNot Mentioned
SalaryRs 2.5 - 3.0 Lakh/Yr
IndustryRetail
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Job Summary:As a CRM Executive, your primary responsibility will be to manage and execute the companys customer relationship management (CRM) activities. You will play a crucial role in implementing CRM strategies and tactics to enhance customer engagement, retention, and loyalty, ultimately aiming to increase customer lifetime value and drive revenue growth for the company.Responsibilities:
    • Develop and Execute CRM Strategies: Create and implement CRM strategies and tactics to increase customer engagement, retention, and loyalty.
    • Customer Data Management: Manage customer data and segmentation to personalize communications and offers.
    • Multi-Channel Campaign Management: Create and manage targeted email campaigns, SMS campaigns, push notifications, and other communication channels to deliver relevant content and promotions.
    • Alignment with Marketing: Work closely with the marketing team to ensure CRM activities are aligned with overall marketing strategies and initiatives.
    • Data Analysis: Analyze customer data to identify trends and insights that can be used to improve the customer experience and enhance loyalty.
    • Performance Monitoring: Monitor and report on CRM performance metrics, including customer acquisition, retention, and lifetime value.
    • Collaboration with Sales: Collaborate with the sales team to develop and implement lead nurturing campaigns aimed at increasing conversion rates.
    • Customer Service Collaboration: Work with the customer service team to ensure messaging and customer experience are consistent across all touchpoints.
    Requirements:
    • Education: Bachelors degree in marketing, business, or a related field.
    • CRM and Marketing Automation Experience: Proven experience with CRM and marketing automation platforms such as Salesforce, HubSpot, Marketo, etc.
    • Analytical Skills: Strong analytical skills with the ability to analyze data and extract valuable insights.
    • Communication Skills: Excellent written and verbal communication skills.
    • Team Player: Ability to work both independently and collaboratively in a fast-paced environment.
    • Attention to Detail: Strong attention to detail and effective project management skills.
    • Preferred Experience: Experience in B2B or B2C marketing is preferred.
    If you are a results-driven CRM Executive with a passion for enhancing customer relationships and driving revenue growth through effective CRM strategies, we encourage you to apply for this exciting opportunity. Join our team and contribute to our mission of delivering exceptional customer experiences.

Keyskills :
crmcustomer relationshipcustomercustomer relationship managementrelationship

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