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Customer Relationship Manager

1.00 to 6.00 Years   Mumbai City   14 Oct, 2024
Talisman Hr Solutions Private Limited
Job LocationMumbai City
EducationNot Mentioned
SalaryRs 2.0 - 4.5 Lakh/Yr
IndustryReal Estate
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Job Title: CRM Manager Real EstatePosition Overview:The CRM Manager is responsible for managing and optimizing the companys CRM system to enhance customer engagement. This includes overseeing implementation, maintenance, and effective data management, as well as driving marketing and sales strategies based on customer insights. The role requires collaboration with sales, marketing, and customer service teams to deliver actionable insights and ensure an outstanding customer experience.Key Responsibilities:1. CRM System Management: - Implement, customize, and maintain the CRM system to support sales, marketing, and customer service. - Conduct periodic data collection and manage customer communications (demand notes, payment acknowledgments, etc.).2. Customer Data Management: - Ensure accurate and secure collection of customer data. - Analyze data to identify trends and areas for improvement. - Maintain data integrity and manage email strategies for client engagement.3. Sales Support: - Work with the sales team to optimize lead management and follow-up processes.4. Customer Relationship Management: - Enhance customer experience through timely follow-ups and personalized communication. - Develop strategies for long-term client relationships, including referral programs.5. Reporting & Analytics: - Generate reports on CRM performance and customer behavior.Qualifications and Skills:- Any Graduate / MBA- 3 to 5 years of hands-on experience in CRM management- Strong data analysis, customer service, and communication skillsWorking Days and Hours:Monday to Sunday, 10 AM to 7 PM, with one weekly off.

Keyskills :
crm managementanalysiscustomer engagementcustomer relationshipreportingcrmcustomer relationship manager

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