Customer Relationship Officer

Job Description

The Customer Relationship Officer (CRO) is responsible for managing and nurturing relationships with existing and potential customers to ensure satisfaction, loyalty, and business growth. The role involves addressing customer inquiries, resolving complaints, and identifying opportunities to enhance customer engagement and satisfaction.Key Responsibilities:
1. Customer Engagement:
   • Build and maintain positive relationships with customers through regular communication.
   • Act as the primary point of contact for customer inquiries and concerns.
2. Customer Support:
   • Resolve customer complaints and issues promptly, ensuring a high level of satisfaction.
   • Coordinate with internal teams to address customer needs and provide solutions.
3. Retention & Loyalty:
   • Develop strategies to enhance customer retention and loyalty.
   • Conduct follow-ups to ensure customer satisfaction and resolve any pending issues.
4. Sales Support:
   • Identify opportunities to upsell or cross-sell products and services.
   • Collaborate with the sales team to achieve business targets and objectives.
5. Customer Feedback:
   • Gather and analyze customer feedback to identify trends and areas for improvement.
   • Provide actionable insights to management to enhance products, services, or processes.
6. Reporting & Documentation:
   • Maintain accurate records of customer interactions and transactions in CRM systems.
   • Generate reports on customer interactions, feedback, and resolution timelines.
7. Training & Awareness:
   • Stay updated on the companys products, services, and policies to provide accurate information to customers.
   • Educate customers about product features, benefits, and usage.
8. Compliance:
   • Ensure all customer interactions comply with company policies and legal regulations.
   • Maintain confidentiality of customer information and adhere to data protection policies.
Qualifications and Skills:
• Education:
  • Bachelors degree in Business Administration, Marketing, or a related field.
• Experience:
  • Minimum of [X] years of experience in customer service, sales, or relationship management.
• Technical Skills:
  • Proficiency in CRM software and Microsoft Office Suite.
  • Strong knowledge of the companys products/services and industry trends.
• Soft Skills:
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and conflict-resolution abilities.
  • Customer-focused attitude with the ability to build trust and rapport.
  • Time management and multitasking skills.
Key Competencies:
• Ability to handle challenging customer situations with professionalism and empathy.
• Strong organizational skills and attention to detail.
• Proactive and goal-oriented mindset.
Compensation and Benefits:
• Competitive salary [insert range, if applicable].
• Health, dental, and vision insurance.
• Paid time off and other benefits.
• Opportunities for professional growth and development.
Interested Candidate Can call us or Share your CV on Email or on WhatsAppEmail ID careers.primeplacement@gmail.comContact Numberhidden_mobileFromHR Team

Keyskills :
customer service operationscustomer carecustomer service deliverycustomer servicecustomer service management