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Customer Service Associate

1.00 to 6.00 Years   Mumbai City   12 Mar, 2024
Job LocationMumbai City
EducationNot Mentioned
SalaryRs 2.5 - 4.0 Lakh/Yr
IndustryBPO / Call Center
Functional AreaBack Office OperationsCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Urgent Hiring for Customer Service AssociateWork from OfficeREQUIREMENTS
    • Qualification- Graduation Mandatory
    • Minimum 1 Year of Experience in Escalations/
    • Grievance Handling through Email in Banking/ BPSI.
    • Excellent Verbal Communication Skills
    • Age Limit:- 35 years max
    JOB Description:-Shifts- For Females(8am to 8pm Any 9hrs) For Males (8am to 11pm Any 9hrs)Week offs:- 1 rotational week offLocation:- Chandivali, Andheri EastSalary:-1 year - 23k in hand2 years - 26k in hand3 years - 28k in hand4 years- up to 35k in hand (Escalations experience mandatory)ROLES AND RESPONSIBILITIES
    1. Address client inquiries, complaints, and requests within specified
    2. timelines regarding CIBIL
    3. Handle Level 2 Email escalations and grievances
    4. Manage backend operations
    If interested please contactHR Hetvi Daghahidden_mobile

Keyskills :
client issue resolutionmis reportsgrievance managementescalation resolutiongrievance handlingemail supportback office operationsmis operationsbanking process

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