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Customer Service Associate

Fresher   Mumbai City   21 Jul, 2025
Epicenter Technologies Private Limited
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaCustomer Service (International)
EmploymentTypeFull-time

Job Description

    Key Responsibilities: - Make outbound calls to customers with overdue accounts - Send automated reminders and personalized follow-up communications - Resolve customer queries and concerns related to payments - Negotiate payment plans and arrangements - Maintain accurate records of customer interactions - Meet collection targets and performance metrics- Requirements: - Excellent communication and negotiation skills - Ability to work in a fast-paced environment - Strong problem-solving and analytical skills - Proficiency in collection software and tools - Ability to maintain a professional tone and demeanor- Goals: - Recover outstanding debts in a timely and efficient manner - Build positive relationships with customers - Improve collection rates and reduce delinquencyThis role requires strong communication and negotiation skills, as well as the ability to work effectively with customers to resolve payment issues.HR Name - Shadaab ShaikhContact - hidden_mobile

Keyskills :
call centre voiceoutbound salescustomer serviceinternational call centercustomer retentioncustomer supportoutboundcustomer relationship

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