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Customer Service Associate

Fresher   Mumbai City   23 Sep, 2025
Tech Mahindra Ltd
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaCustomer Service (International)
EmploymentTypeFull-time

Job Description

    Job SummaryWe are seeking a dynamic and customer-focused individual to join our International Voice Process team. As a Customer Service Associate, you will be the first point of contact for our global customers, delivering exceptional service and resolving queries with professionalism and empathy.Location:Malad MumbaiShift: Rotational (24/7 availability required)Experience: 6 months to 1 year in customer serviceKey Responsibilities:
    • Handle inbound and outbound calls from international customers
    • Resolve customer queries efficiently and accurately
    • Maintain high levels of customer satisfaction and service quality
    • Document interactions and follow up on customer issues
    • Collaborate with internal teams to ensure timely resolution
    • Adhere to company policies and shift schedules
    Requirements:
    • Minimum 6 months to 1 year of experience in a voice-based customer service role
    • Excellent verbal communication skills in English
    • Ability to work in rotational shifts, including night shifts and weekends
    • Strong listening and problem-solving skills
    • Basic computer proficiency and typing speed
    • Positive attitude and willingness to learn

Keyskills :
international bpocustomer service

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