Customer Service Coordinator

Job Description

Job Description Customer Service Coordinator/ Spare Parts & LogisticsPosition: Customer Service Coordinator / Spare Parts & Logistics Location: Kanjurmarg, Mumbai Experience: 03 Years Qualification: B.E./B.Tech. / B.Sc. Joining: Immediate Joiner Preferred Industry:IT servicesAbout the RoleWe are looking for a Customer Service Coordinator / Spare Parts & Logistics to manage customer queries, coordinate service requirements, and ensure timely availability and delivery of spare parts. The role will act as a key coordination point between customers, service engineers, warehouse, vendors, and logistics partners.Key ResponsibilitiesCustomer Service & Coordination
• Handle customer queries related to spare parts, service requirements, orders and deliveries.
• Coordinate with customers to understand their requirements and provide timely updates.
• Register and track customer service requests and spare-parts requirements.
• Coordinate with service engineers and technical teams for customer issues requiring spare parts.
• Follow up with internal teams to ensure timely resolution of customer requests.
• Maintain regular communication with customers regarding order status, dispatch and delivery timelines.
• Escalate critical or delayed customer issues to the concerned manager.
Spare Parts & Inventory Coordination
• Coordinate the availability, allocation and dispatch of spare parts for customer requirements.
• Check stock availability and coordinate with warehouse teams for material movement.
• Maintain accurate records of spare parts orders, stock movements and dispatches.
• Coordinate for replacement/return of defective or incorrect spare parts.
• Follow up on shortages, pending requirements and back-ordered parts.
Logistics Coordination
• Coordinate with logistics partners for pickup, dispatch and delivery of spare parts.
• Track shipments and proactively update customers on delivery status.
• Ensure required documentation such as invoices, delivery challans and transport details is completed.
• Follow up on delayed shipments and coordinate resolution of delivery-related issues.
• Maintain records of dispatches, deliveries and pending shipments.
MIS & Reporting
• Maintain customer service and spare-parts trackers.
• Prepare basic MIS reports on customer requests, pending orders, dispatches and deliveries.
• Update ERP/system records accurately.
• Maintain proper documentation and ensure timely closure of service requests.
Required Skills
• Strong customer service and communication skills.
• Good coordination, follow-up and problem-solving abilities.
• Basic understanding of logistics, inventory and spare-parts operations.
• Good working knowledge of MS Excel and MS Office.
• Ability to communicate effectively with customers, service engineers, warehouse teams and logistics partners.
• Strong attention to detail and ability to manage multiple requests simultaneously.
• Positive attitude with a customer-first approach.
• Willingness to learn about retail automation equipment and systems.
Candidate Profile
• BE./B.Tech. in Mechanical, Electrical, Electronics, Industrial Engineering or related discipline, or B.Sc.
• 03 years of experience in customer service, coordination, logistics, spare parts, technical support or operations.
• Freshers with good communication and coordination skills can also be considered.
• Candidates with experience in automation, retail technology, equipment, industrial products or technical customer support will be preferred.
• Immediate joiners
• Candidate should be comfortable working from Kanjurmarg, Mumbai.
Key Performance Areas
• Timely response and closure of customer requests
• Accurate coordination of spare-parts requirements
• Timely dispatch and delivery of spare parts
• Effective coordination with service and logistics teams
• Accurate documentation and system updates
• Customer satisfaction and timely resolution of issues

Keyskills :
miscoordinatorslogisticscustomer service