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Customer Service Executive

1.00 to 10.00 Years   Mumbai City   06 Aug, 2026
Navkar Business Services
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaCustomer Service (International)
EmploymentTypeFull-time

Job Description

    Position : Customer Service ExecutiveJob Brief:We are looking for a proactive, detail-oriented, and customer-focused English-speaking Customer Service Representative to assist in handling resident inquiries, lease-related documentation, and maintenance requests for our residential properties. This role is vital in ensuring tenant satisfaction through prompt communication and collaboration with internal teams.Roles and Responsibilities:
    • Respond to general property inquiries and provide accurate, policy-aligned information of Leasing to applicants, take applicant details
    • Handle maintenance requests and ensure timely follow-up and resident satisfaction.
    • Communicate clearly and consistently about rent payments, Rent due dates and payment portals
    • Maintain accurate and up-to-date records of resident interactions, issues, and requests.
    • Collaborate closely with property managers, leasing teams, Maintenance / Workorder Team
    • Support marketing, communication, and resident engagement activities.
    • Participate in special tasks or projects requiring English language support.
    Requirements and Skills:
    • Bachelors.
    • Excellent verbal and written communication skills in English
    • Previous experience in customer service, preferably in property management or a similar field.
    • Strong communication and interpersonal skills, with the ability to build rapport and resolve issues effectively.
    • Exceptional problem-solving abilities with a customer-focused mindset.
    • Proficient with Microsoft Office Suite and property management software (experience with Yardi, Outlook, or similar is a plus).
    • Ability to multitask and manage time efficiently in a fast-paced environment.
    • High school diploma or equivalent; Associates degree or higher is a plus.
    • Ability to work independently and as part of a team.
    Benefits and Perks:
    • 5 working days only
    • Provident Fund
    • Medical Insurance
    • Yearly Bonus based on Performance
    • Yearly Appraisal
    • Paid Vacation and Sick leaves
    • Paid Holiday
    • Gratuity

Keyskills :
bposupportcustomer servicevoice processus processchatresolutionemail supportkpo

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