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Customer Service Executive - OMS

1.00 to 3.00 Years   Mumbai City   04 Mar, 2024
GOLDEN STAFFING SOLUTIONS
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryInternet / E-Commerce
Functional AreaCustomer Service (Domestic)Sales Support / MIS
EmploymentTypeFull-time

Job Description

    Job Title: Order Management Support - Customer Service ExecutiveJob Location:Dattani Tower, 1st floor ,Mid Wing ,Kora Kendra, Next to McDonald, BehindMadhav fast food, Borivali West,Mumbai400092Job Type: Fulltime PermanentVirtual InterviewRequirements:
    • Experience : 1 years of experience in OMS profile
    • Qualification : Graduation must
    • Gender : Female candidate only
    • Work time:6 days working (Mon - Sat) Morning shift (10:00 am to 7:00 pm)
    • Language known:Comfortable to speak in any 2 languages from (Malayalam, Kannada, Tamil or Telegu) with HINDI and ENGLISH
    Salary up to 22K per month (No deduction)Prior experience of Sales or Customer service experience is a must.Role :
    • Take enquiries from distributors.
    • Check inventory for availability, price feasibility.
    • Take, modify, retain cancelled orders from distributors.
    • Communicate shipment timelines.
    • Regular account management with distributors to generate orders.
    • Soft Collections of outstanding payments
    • Should be able to check OMS (Order Management Support) tools, use a lead management CRM.
    Desired Competencies:
    • Excellent Communication Skills
    • High level of ownership towards closure
    • Customer oriented mindset
    • Self-driven & Passionate

Keyskills :
crmsolving queriescarecustomermanagementorder management systemsoftwareinventory

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