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Customer Service Representative

1.00 to 2.00 Years   Mumbai City   19 Jan, 2025
SyncroSquad
Job LocationMumbai City
EducationNot Mentioned
SalaryRs 3.5 - 4.5 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (International)
EmploymentTypeFull-time

Job Description

    We are seeking a highly skilled and customer-focused C1 Agent to join our team. As a C1 Agent, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional service via phone, email, or chat.Key Responsibilities:
    • Respond to customer inquiries and resolve issues in a timely and professional manner
    • Provide accurate and detailed information about products or services
    • Utilize knowledge base and other resources to resolve customer issues
    • Escalate complex issues to senior agents or supervisors as needed
    • Maintain accurate records of customer interactions
    • Meet or exceed customer satisfaction and quality targets
    Requirements:
    • Excellent communication and problem-solving skills
    • Ability to work in a fast-paced environment
    • Proficiency in Microsoft Office and customer relationship
    -Freshers or experienced with good communication skills.

Keyskills :
centercarecustomerserviceinternationalcallshift

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