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Customer Service Representative

1.00 to 10.00 Years   Mumbai City   31 Aug, 2026
OMEGA MANAGEMENT SERVICES
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaCustomer Service (International)
EmploymentTypeFull-time

Job Description

    We are hiring Customer Service Executives to handle customer queries, provide accurate information, resolve issues, and ensure a positive customer experience. Candidates should have excellent communication skills and a customer-focused approach.Key Responsibilities
    • Handle customer queries through voice/chat/email as per process requirements.
    • Provide accurate information and effective solutions to customer concerns.
    • Resolve customer issues professionally within defined timelines.
    • Maintain high standards of customer satisfaction and service quality.
    • Document customer interactions and update records accurately.
    • Follow company policies, quality standards, and process guidelines.
    • Achieve assigned productivity and performance targets.
    Requirements
    • Excellent English communication skills.
    • HSC / Graduate candidates can apply.
    • Freshers and experienced candidates are welcome, depending on the process.
    • International BPO/customer service experience will be an advantage.
    • Willingness to work in rotational shifts and rotational week-offs.
    • Strong problem-solving and interpersonal skills.
    Key SkillsCustomer Service | Communication | Problem Solving | Active Listening | Customer Handling | International BPO | Voice Process

Keyskills :
voice processvoice supportcustomer supportinternational bpocustomer service operationscustomer service

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