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Customer Service Representative

1.00 to 10.00 Years   Mumbai City   16 Sep, 2026
Smart Employment Services Hiring For BPO
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaCustomer Service (International)
EmploymentTypeFull-time

Job Description

    We are looking for a Customer Service Executive to handle customer queries, provide timely resolutions, and ensure a positive customer experience. The candidate will be responsible for managing customer interactions through calls, chat, or email while meeting quality and service-level standards.
    • Excellent verbal and written communication skills.
    • Strong customer handling and problem-solving abilities.
    • Good listening and interpersonal skills.
    • Basic computer and MS Office knowledge.
    • Ability to work with CRM/ticketing tools.
    • Ability to handle multiple customer queries efficiently.
    • Willingness to work in rotational shifts, including night shifts where applicable.Exp15 years in Customer Service, Customer Support, BPO, Voice Process, Banking, Telecom, Utilities, or Technical Support.Qualification: Graduate preferred; relevant experience may be considered depending on the role.

Keyskills :
insurancecustomer servicepensionsretentioncollections process

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