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Customer Service Representative - Chat

1.00 to 6.00 Years   Mumbai City   02 Dec, 2024
Tech Mahindra Ltd
Job LocationMumbai City
EducationNot Mentioned
SalaryRs 3.5 - 4.0 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (International)
EmploymentTypeFull-time

Job Description

    Customer Support Representative - UK Chat ProcessCompany: Tech Mahindra Limited Location: Malad West, Mumbai Working Conditions: Office-based, Rotational Shifts, Rotational Offs Responsibilities:
    • Deliver outstanding customer support through chat interactions, primarily for UK clients.
    • Address customer inquiries, resolve issues efficiently, and ensure high levels of customer satisfaction.
    • Handle international chat process with a focus on providing accurate information and prompt resolutions.
    • Maintain detailed records of customer interactions and feedback through the chat system.
    • Utilize exceptional written communication skills to foster strong relationships with customers and internal stakeholders.
    • Stay well-informed on product offerings to provide expert guidance to customers.
    • Collaborate with team members to continuously improve service quality.
    Qualifications & Requirements:
    • Minimum HSC or equivalent education.
    • At least 6 months of experience in an International Chat Process.
    • Strong written communication skills in English, with an understanding of UK customer expectations preferred.
    • Typing Speed 30 WPM with 90% Accuracy.
    Benefits:
    • Transportation facility provided within boundaries.
    • Opportunities for professional development and career advancement.
    • Positive and inclusive work environment.
    This role is perfect for individuals passionate about delivering an exceptional customer experience! Former employees are welcome to apply, subject to eligibility.Interested candidates are encouraged to reach out to the contact provided below via email or WhatsApp.Pratiksha Jadhav.Email ID : hidden_emailPhone Number : hidden_mobile

Keyskills :
chatcall monitoringcall qualitychat processcsatinternational bpoonline supportcommunication skillsweb chat

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