Customer Service Representative Voice Support (English & Hindi) Navi

Job Description

Mega Hiring Drive at Fusion CX Join Our Growing Team in Navi Mumbai! Are you fluent in English and Hindi Are you looking to launch or advance your career in customer service with a company that prioritizes people Fusion CX is now hiring Customer Service Representatives for our Voice Support team in Navi Mumbai. With a dynamic workplace, a supportive team culture, and a lucrative incentive plan, this opportunity is designed for individuals who thrive in a fast-paced, customer-first environment. Whether you are a recent graduate or have up to two years of experience, this is your chance to step into a customer-centric role with strong career potential. If you are looking for call center roles in Navi Mumbai or customer support job openings near Mahape, this is the opportunity to make your mark.Job DescriptionKey ResponsibilitiesHandle incoming calls, emails, and chats from customers regarding service requests, complaints, and general inquiries. Provide accurate information about plans, coverage, and the claims process. Log customer interactions in CRM tools and ensure timely resolution. Escalate unresolved queries to the appropriate internal departments. Follow up with customers after the service to ensure satisfaction and gather feedback. Maintain a high level of professionalism and empathy during customer interactions. Meet KPIs like average handling time (AHT), customer satisfaction score (CSAT), and first-call resolution (FCR).Job RequirementsMinimum HSC / Graduate in any discipline. 02 years of experience in customer service (preferably in insurance, e-commerce, or consumer electronics sectors). Excellent verbal and written communication skills (English and Hindi). Ability to multitask and work in a fast-paced environment. Strong problem-solving skills and a customer-first mindset.Process Type: Inbound Voice (English & Hindi)Work Mode: Work from OfficeShift: Fixed Day Shift | 6 Days a Week | Rotational Week-OffLocation: Navi MumbaiWhy Join Fusion CX At Fusion CX, your voice drives customer satisfactionand your success fuels ours. We foster meaningful customer connections while providing our employees with a career journey that is supported by growth, learning, and recognition.Be part of a fast-growing CX company serving global and domestic clients Enjoy performance-based incentives, timely recognition, and career growth opportunities Thrive in a people-first culture that celebrates effort, empathy, and team spirit Work in a modern, accessible office in Navi Mumbais Millennium Business Park Learn through ongoing training and development programs tailored to your career stageLooking for customer support jobs in Navi Mumbai or voice process job openings in Mahape Ready to start your journey in a role where you matter Apply today. Walk in and walk out with opportunity. Only at Fusion CX. Mega Hiring Drive at Fusion CX Join Our Growing Team in Navi Mumbai! Are you fluent in English and Hindi Are you looking to launch or advance your career in customer service with a company that prioritizes people Fusion CX is now hiring Customer Service Representatives for our Voice Support team in Navi Mumbai. With a dynamic workplace, a supportive team culture, and a lucrative incentive plan, this opportunity is designed for individuals who thrive in a fast-paced, customer-first environment. Whether you are a recent graduate or have up to two years of experience, this is your chance to step into a customer-centric role with strong career potential. If you are looking for call center roles in Navi Mumbai or customer support job openings near Mahape, this is the opportunity to make your mark.Job DescriptionKey ResponsibilitiesHandle incoming calls, emails, and chats from customers regarding service requests, complaints, and general inquiries. Provide accurate information about plans, coverage, and the claims process. Log customer interactions in CRM tools and ensure timely resolution. Escalate unresolved queries to the appropriate internal departments. Follow up with customers after the service to ensure satisfaction and gather feedback. Maintain a high level of professionalism and empathy during customer interactions. Meet KPIs like average handling time (AHT), customer satisfaction score (CSAT), and first-call resolution (FCR).Job RequirementsMinimum HSC / Graduate in any discipline. 02 years of experience in customer service (preferably in insurance, e-commerce, or consumer electronics sectors). Excellent verbal and written communication skills (English and Hindi). Ability to multitask and work in a fast-paced environment. Strong problem-solving skills and a customer-first mindset.Process Type: Inbound Voice (English & Hindi)Work Mode: Work from OfficeShift: Fixed Day Shift | 6 Days a Week | Rotational Week-OffLocation: Navi MumbaiWhy Join Fusion CX At Fusion CX, your voice drives customer satisfactionand your su

Keyskills :
EnglishHindicustomer serviceverbal communicationwritten communicationmultitasking