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Customer service Retail Liabilities

2.00 to 5.00 Years   Mumbai City   10 Mar, 2024
Career Values
Job LocationMumbai City
EducationNot Mentioned
SalaryRs 2.0 - 3.0 Lakh/Yr
IndustryBanking
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    JOb Description for Retail liabilities Handling of inbound calls received from customers enquiring on their account, product or process related information. Service customers on their Banking related enquiries. To meet the Customer Satisfaction Parameters and meet the defined service standards. Satisfactorily resolve queries and complaints received from customers. Adherence to Phone Banking Process & Audit guidelines. Cross selling of the Banks products identified for cross-sell eg: Assets, TPP, Card products, Fixed Deposits, other Liability products & other service related products. Complete and accurate maintenance of customer interactions in CRM system/ other systems as defined from time to time.

Keyskills :
self-confidencecommunication

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