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Customer Service Specialist

4.00 to 9.00 Years   Mumbai City   08 Dec, 2023
PMS Consulting
Job LocationMumbai City
EducationNot Mentioned
SalaryRs 5 - 6 Lakh/Yr
IndustryConsumer Durables / Electronics
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Job DetailsMonitor Inbound and outbound callsMeet service level and AMTtraining contact centre agents with soft skills and customer handlingto check call quality by doing regular mock callsTo handle wecare and orm cases so that customer receives response within TAT.Deviation of process, Raise penaltyregular call auditsTicket management

Keyskills :
customer supportcustomer servicecs operationscontact centre

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