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Customer Support

0.00 to 4.00 Years   Mumbai City   25 Nov, 2024
Veerwal Getwork Services Private Limited
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryFurnishings / Sanitaryware / Electricals
Functional AreaCustomer Service (Domestic)Back Office Operations
EmploymentTypeFull-time

Job Description

    Responsibilities:
    • Customer Interaction: Manage incoming calls, emails, chats, and tickets in a timely and professional manner.
    • Issue Resolution: Identify and assess customer needs to achieve satisfaction and provide accurate, valid, and complete information by using the right methods/tools.
    • Problem Solving: Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
    • Customer Records: Maintain records of customer interactions, process customer accounts, and file documents.
    • Feedback Collection: Gather customer feedback, identify service issues, and suggest solutions to improve customer satisfaction.
    • Knowledge Sharing: Stay updated on product knowledge, services, processes, and other relevant information to better serve customers.
    • Team Collaboration: Work closely with other departments to resolve customer issues and improve the customer experience.

Keyskills :
customer supporttelecom

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